Policies

Welcome

Hello, my name is Yana Dee and I am the founder, owner, and lead designer & producer of Yana Dee Clothing & Accessories. With the help of my small team, I design, cut, and sew each piece ordered on my website using a selection of organic & natural fabrics. It is very important to me that in doing what I love, the materials I use are not harmful to people or the planet. My work evolves each season as I incorporate new materials, inspiration, and feedback from my customers. 

Order Processing Time

Most website items are "Made to Order". I take the time to cut and sew these items to your specific color, size, and other custom specifications. This typically takes 3-6 weeks. Turn around time might be quicker or slower depending on the season; my current turn around time will be displayed on the order confirmation screen you see after you place an order.

Made to Order items can not be expedited. If you are on a tight timeline, we encourage you to contact us to see if we have an item in stock that will meet your needs. Our in-store inventory includes many dresses, tops, skirts, and outer layers that are not listed online and can ship within days. 

Some items are marked "Ready to Ship." This means that we have this item already made an in stock at the Yana Dee shop in Traverse City. These items ship in 1-3 days.

If you order some "Made to Order" items, and some "Ready to Ship" items in the same checkout process, all of your items will ship when the "Made to Order" items are complete (3-6 weeks.) If you want your "Ready to Ship" items to be shipped sooner, please complete the checkout process separately (once with all the "Made to Order" items and once with all the "Ready to Ship" items.

Payment

All major Credit Cards are accepted at www.yanadee.com.

Tax

6% Sales Tax will be charged on all orders placed in Michigan

Shipping & Handling

In Store Pickup

You are welcome to pick up your custom website order at the Yana Dee shop in downtown Traverse City. For in-store pickup, use the store address of 157 E Front Street, Traverse City MI 49684. All custom orders are charged $8 Shipping & Handling, including those for in-store pickup at the Yana Dee shop in Traverse City.

United States

Shipping & Handling within the United States is $8 per order. I ship using USPS Priority Mail, which includes tracking. I am not responsible for lost, stolen, damaged, missing, or delayed packages.

Canada

Shipping & Handling to Canada is $15 per order. I ship using First Class International, which does not include tracking or delivery confirmation. I am not responsible for lost, stolen, damaged, missing, or delayed packages. Your order may be charged additional customs fees that are specific to your country or region, which are your sole responsibility. 

International

For international orders, please order from my Yana Dee Etsy Shop. Please don't hesitate to contact me if you need assistance finding a website item on Etsy. 

Refunds and Exchanges

All sales are final. I want you to be happy with your purchase, so please don't hesitate to contact me before placing an order if you have any question, concern, or specific expectation about a design, color, fabric, or custom option. I strive to create a positive experience for both of us, and communication can help make this a reality. It takes valuable time, equipment, and materials to cut and sew your order to the measurements, color, and style you specify. While I enjoy this process and make each item with attention and care, because of this I do not offer exchanges or refunds. 

Additional Policies and FAQs

I am happy to create custom designs and orders upon request and encourage you to contact me with any ideas or questions. 

If you are interested in a wholesale line sheet or carrying my work on consignment please feel free to contact me and I be happy to supply further information.

Last Updated July 30, 2017